Mobile App

The UKG Pro mobile app, available in the Apple and Android app stores, delivers instant access to relevant employee information and tools via a simple and intuitive design. Allowing you to access the application from work, in the field, and on the go.

To use the UKG Pro mobile app review the mobile agreement and consent. By consenting you will obtain the server name and directions to download the app. If you have downloaded the UKG Workforce Central app, please remove it and download the new app.

MOBILE APP ISSUES :

• Some users may experience issues selecting SICK from the Time Off request dropdown if using an iPhone. If this occurs, please try one of the following alternatives:
  • Use a PC browser to access the system.
  • Access TRS from a mobile device using the TRS browser link.
  • Users can revert the zoom (return the screen to its normal size) by using a standard iOS gesture:
    • Double-tap the screen with one finger - this resets the zoom level to default.
       
• When you punch in or out, the system message will automatically say "You are punched out" a few minutes later. This message appears by default and does not confirm your current punch status. To verify whether you're currently punched in, please check:
  • The "Last Punch" timestamp date
  • Your Time Card for the most accurate status
  • Possible Fix Steps for UKG Pro App Issues:
  • Uninstall the UKG Pro app from your device
  • Restart your phone by powering it off and then back on
  • Reinstall the UKG Pro app from the App Store or Google Play