SmartBenefits Reassignment

Transferring funds from old card to the new

  • This MUST be done Self-Service.
  • Visit the Customer Support and FAQs section of the WMATA site concerning replacing a lost or damaged card.
  • Employees must login to their WMATA account and use the self-service option to reassign the SmartBenefits (PDF). Both your stored value and any remaining SmartBenefits will be transferred to your replacement card. 
  • Allocations: If you allocate benefits to third-parties to purchase MARC, VRE or MTA Commuter Bus passes, or use a vanpool or MetroAccess, WMATA will send you an email with important instructions on how to maintain your allocation.
  • PASSES: Unused transit pass benefits will be automatically transferred to your replacement card’s Smartrip Online account. However, if you are due a refund for a lost pass purchased with transit pass benefits, you must contact WMATA to determine the remaining amount of your pass.  Once this is complete, contact your Smartrip Administrator by emailing [email protected] to manually reassign the refund to your replacement card.