Caring For You


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As of April 10, 2023, the COVID-19 National Emergency (NE) ended, and the COVID-19 Public Health Emergency (PHE) will end as of May 11, 2023. GW Benefits, along with our benefit partners are committed to continuing to provide support to you and your family.

The resources below address what the end of these emergency programs means for you and your benefits, please select a category below to learn more:


Over-the-counter (OTC) COVID-19 Tests and Virtual Visits

With the end of the PHE, the GW medical plan is returning to standard plan coverage and the plan will no longer cover over-the-counter (OTC) COVID-19 home tests. Members may use their savings account plans, such as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to purchase OTC tests. Please note, coverage of FDA approved or authorized physician or health care provider (e.g., pharmacist, nurse, or doctor) ordered lab COVID-19 tests will follow the member’s standard medical plan benefit.

As previously communicated, the GW PPO and GW HSP will continue to cover medical and behavioral virtual care services provided by UnitedHealthcare Virtual Visit national providers at no cost through Dec. 31, 2024. Virtual Visits are telemedicine appointments provided by Teladoc, Amwell, Optum Virtual Care, Doctor on Demand, and Walmart Virtual Care. 

For other general questions about your GW medical plan coverage, please visit our Medical Benefits webpage. You can also contact UnitedHealthCare directly by visiting or by calling 1-866-801-4409.


Pandemic (PND) & COVID-19 Vaccine Time Changes:

UnitedHealthcare COVID-19 Website

UHC is regularly updating their COVID-19 website with information about related to COVID-19 testing, resources for people with Medicare, and other healthcare resources.

Behavioral Health

Optum via UHC is also offering a free emotional support help line for all people impacted. This help line will provide those affected access to specially trained mental health specialists. The company’s public toll-free help line number, 866-342-6892, will be open 24 hours a day, seven days a week for as long as necessary. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.

Additional UHC Resources:

  • Use the Search function on Castlight's website to find local COVID-19 testing sites and available vaccines.
  • Users will be shown helpful coronavirus tips, including highlighting appropriate providers.
  • Users can navigate to a Coronavirus Test Location Finder via the top banner on the Castlight app or on Castlight's website. The search will help you find the closest Coronavirus testing site to your home. The list is compiled of 1000+ testing sites in the U.S.


Well-being Resources


We acknowledge that employees may continue to experience a range of emotions as a result of the pandemic and its aftermath, and appreciate the ways in which our community extends care to one another.  

We encourage you to take a moment to review the emotional well-being resources (PDF) that highlights a variety of programs available to support benefits-eligible employees and their eligible dependents during challenging times. 

Resources for Living (RFL) is a GW-sponsored EAP program that provides you with daily life support.

Single-sign on from GW-owned computer

  1. Visit myGW
  2. Click “Sign In” in the upper left-hand corner beneath the "myGW" logo 
  3. Under Working tab, select Employee Assistance Program - formerly known as the Wellbeing Hotline.

From a Non-GW Computer

  1. Visit Resources for Living
  2. Enter username GW-Wellbeing
  3. Password: Yourlife 

You may also call Resources for Living at (866) 522-8509

SAMHSA (Substance Abuse and Mental Health Services Administration) Helpline(800) 662-4357 

This organization provides information, education and access to substance abuse and mental illness programs nationwide. The Behavioral Health Treatment Services Locator is a search tool to locate behavioral health and substance abuse/addiction services. After completing the search criteria you can view a list of treatment providers, their contact information and other pertinent details. You may also call the number above to receive free and confidential information about treatment services in your area.

GW Resources:

Achieving financial well-being can require thoughtful choices. Individuals need to make decisions about how much to spend and how much to save. We encourage you to join us on our journey towards improved financial well-being where you will be equipped with financial tools and resources to reach a more healthy and secure destination.

Fidelity Resources:


Find a live or recorded webinar on Market Volatility on-demand in NetBenefits

The Fidelity Learning Center has more educational resources that are both timely and relevant. 

TIAA Resources


We are Here to Help

If you have any questions about your benefits related to the emergency period ending or need additional assistance, please reach out to us Monday - Friday, 8:30 a.m. - 5 p.m. at [email protected] or (571) 553 – 8382.