IT Service Management

Employees in this subfamily are responsible for managing the processes that align the delivery of information technology (IT) services with the needs of the organization. Employees provide oversight for service level agreements and metrics related to service delivery. Employees may also be responsible for disaster planning and ensuring systems continuity.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
N/A - (IC4)			N/A - (M4)
Service Management Specialist III (IC3)			N/A - (M3)
Service Management Specialist II (IC2)			Manager, Service Management (M2)
N/A - (IC1)			N/A - (M1)
	N/A - (SS3)
	N/A - (SS2)
	N/A - (SS1)