GW IT

Employees are responsible for providing direction and support for computer-based information and communication systems. Develop and operate computer systems, provide network and database administration, and conduct training and support operations.

All Functions

Employees in this subfamily are responsible for providing direction and support for computer-based information and communication systems. Key responsibilities developing and operating computer systems, providing network and database administration, and conducting training and support operations.

			N/A - (E4)
			Chief Information Officer (E3)
			Deputy Chief IT Officer (E2)
N/A - (IC5)			N/A - (E1)
N/A - (IC4)			N/A - (M4)
N/A - (IC3)			N/A - (M3)
N/A - (IC2)			N/A - (M2)
N/A - (IC1)			N/A - (M1)
	N/A - (SS3)
	N/A - (SS2)
	N/A - (SS1)

Audiovisual Technology

Employees in this subfamily utilize audiovisual computing technologies and design and deliver technical solutions for academic and administrative units across GWU's campuses. Responsibilities include maintaining full operational status of audiovisual classroom and collaboration technology, designing new systems, building programming codebases, configuring devices, and overseeing the technology life cycle.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
Audiovisual Engineer III (IC4)			Director, Audiovisual Engineering (M4)
Audiovisual Engineer II (IC3)			N/A - (M3)
Audiovisual Engineer I (IC2)			Manager, AV Engineering (M2)
Audiovisual Technician II (IC1)			N/A - (M1)
	Audiovisual Technician I (SS3)
	N/A - (SS2)
	N/A - (SS1)

Applications Administration

Employees in this subfamily are responsible for developing both custom applications and providing support for existing applications. These jobs manage software inventory and licenses for compliance and conduct regular correspondence with software vendors. Duties include designing, automating, and programming related to computer operating systems, digital signs, and other software applications.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
N/A - (IC4)			Director, Applications Administration (M4)
Applications Administrator III (IC3)			N/A - (M3)
Applications Administrator II (IC2)			Manager, Applications Administration (M2)
Applications Administrator I (IC1)			Supervisor, Applications Administration (M1)
	Applications Coordinator (SS3)
	N/A - (SS2)
	N/A - (SS1)

Communications Systems

Employees in this subfamily are responsible for the university's data and voice infrastructure and systems. Duties include providing support, performing testing and making repairs and updates.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
Communications Infrastructure Engineer II (IC4)			N/A - (M4)
Communications Infrastructure Engineer I (IC3)			N/A - (M3)
N/A - (IC2)			Manager, Communications Network (M2)
Communications Infrastructure Coordinator I (IC1)			N/A - (M1)
	N/A - (SS3)
	N/A - (SS2)
	N/A - (SS1)

Cyber Infrastructure

Employees in this subfamily implement cyberinfrastructure solutions to solve complex research problems. These jobs involve building, configuring, and running CI systems to scale and develop robust and secure IT solutions within a fast paced research environment. Duties include supporting advanced data acquisition and manipulation, linking data between internal and external organizations, and connecting researchers, computers, and data to advance research.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
Cyberinfrastructure Specialist IV (IC4)			N/A - (M4)
Cyberinfrastructure Specialist III (IC3)			N/A - (M3)
Cyberinfrastructure Specialist II (IC2)			N/A - (M2)
Cyberinfrastructure Specialist I (IC1)			N/A - (M1)
	N/A - (SS3)
	N/A - (SS2)
	N/A - (SS1)

Database Administration

Employees in this subfamily are responsible for designing, implementing and administering database applications to accommodate a variety of user needs. Duties include testing designed applications utilizing database management software or general programming software. Duties include determining informational needs and elements, data flow, data quality, storage requirements or data output.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
N/A - (IC4)			N/A - (M4)
Database Admin II (IC3)			Director, Data Management (M3)
Database Admin I (IC2)			N/A - (M2)
Programmer & Data Analyst (IC1)			N/A - (M1)
	N/A - (SS3)
	Programmer & Data Management Coordinator (SS2)
	N/A - (SS1)

Enterprise Systems - Administration

Employees in this sub-family are responsible for supporting and managing large-scale Enterprise Systems application software packages that support business processes, information flows, reporting and data analytics within the university.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
N/A - (IC4)			Director, Enterprise Applications (M4)
Enterprise Systems Analyst II (IC3)			N/A - (M3)
N/A - (IC2)			Manager, Enterprise Applications (M2)
Enterprise Systems Analyst I (IC1)			N/A - (M1)
	Enterprise Systems Support Specialist (SS3)
	N/A - (SS2)
	N/A - (SS1)

Enterprise Systems - Data Integration

Employees in this subfamily collaborate with business users and analysts to develop and understand use cases for data and develop code to link data stores and repositories together to deliver data for the enterprise in an efficient, secure manner. Duties include advising on the use of data, designing a reference architecture, developing to data integration standards, tuning for performance, ensuring data quality, utilization of data integration tools, and complying with data classification standards.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
Data Integration Lead (IC4)			N/A - (M4)
N/A - (IC3)			N/A - (M3)
N/A - (IC2)			N/A - (M2)
N/A - (IC1)			N/A - (M1)
	N/A - (SS3)
	N/A - (SS2)
	N/A - (SS1)

Enterprise Systems - Data Warehousing

Employees in this subfamily are limited to central DIT. Employees are responsible for enterprise-wide data warehousing responsibilities including the underlying design and implementation of data warehouse, data integration, and business intelligence components and systems to support an enterprise-wide DAAS (data as a service environment). Responsibilities include transforming raw data into meaningful and useful information for business analysis and data integration purposes. Key responsibilities include managing the technical code and queries to support the Business Intelligence and Data Integration requirements of databases, cloud applications, and data warehousing.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
Data Warehouse & Integration Architect (IC4)			N/A - (M4)
N/A - (IC3)			Director, Data Warehouse & Integration (M3)
N/A - (IC2)			N/A - (M2)
N/A - (IC1)			N/A - (M1)
	N/A - (SS3)
	N/A - (SS2)
	N/A - (SS1)

Enterprise Systems - Development

Employees in this subfamily are responsible for developing, troubleshooting, designing modifications and upgrading enterprise systems software. Typical duties include coding, testing, documenting and implementing solutions to enterprise systems software, which includes developing patches and upgrades. Employees assist with troubleshooting of known issues, and assist in the daily support of the university enterprise systems applications. Participates in user review, verification and testing sessions, as needed.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
Enterprise Systems Developer IV (IC4)			N/A - (M4)
Enterprise Systems Developer III (IC3)			N/A - (M3)
Enterprise Systems Developer II (IC2)			Manager, Enterprise Systems Development (M2)
Enterprise Systems Developer I (IC1)			N/A - (M1)
	N/A - (SS3)
	N/A - (SS2)
	N/A - (SS1)

Functional Data Analysis

Employees in this subfamily are responsible for data modeling, data mining, and data analysis to identify large data sets across the organization for data that is outside of the data warehouse. Responsible for applying researching and designing data analysis principles, theories, and techniques. Duties include data entry, process execution, basic configuration and parameter setting within systems and managing area datasets outside of the core systems. All positions performing these functions with data already housed in the university data warehouse should be classified in the University IT Shared Service.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
N/A - (IC4)			N/A - (M4)
Data Analyst II (IC3)			N/A - (M3)
N/A - (IC2)			N/A - (M2)
Data Analyst I (IC1)			N/A - (M1)
	N/A - (SS3)
	Data Management Coordinator (SS2)
	N/A - (SS1)

High Performance Computing

Employees in this subfamily are responsible for the university’s High Performance Computing (HPC) engineering and support by providing technical expertise in the strategy, design, integration, implementation and enhancement of the university’s HPC platforms. Key responsibilities include optimizing the HPC platforms and related infrastructure to meet the evolving needs of the research community at GW.  Direct service support is provided by managing and monitoring all HPC related infrastructure, installing, configuring, testing and maintaining operating systems, application software, and/or system management tools. Other responsibilities may include facilitation with researchers to resolve issues, gather information, and define essential requirements/constraints and translating them into functional requirements.  

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
High Performance Computing Specialist IV (IC4)			Director, Research Computing (M4)
High Performance Computing Specialist III (IC3)			N/A - (M3)
High Performance Computing Specialist II (IC2)			Manager, Research Computing (M2)
High Performance Computing Specialist I (IC1)			N/A - (M1)
	N/A - (SS3)
	N/A - (SS2)
	N/A - (SS1)

Identity Management

Employees in this subfamily are responsible for managing the authentication and authorization of actors within university systems, implementing internal controls which mitigate risks, and integrating directory services with identify management and access management solutions. Employees may also identify and evaluate complex business and technology risks and improve business process design as it relates to managing identities and access privileges.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
N/A - (IC4)			N/A - (M4)
Identity Management Developer (IC3)			N/A - (M3)
Identity Management Analyst II (IC2)			Manager, Identity Management (M2)
Identity Management Analyst I (IC1)			N/A - (M1)
	N/A - (SS3)
	N/A - (SS2)
	N/A - (SS1)

IT Business Analysis

Employees in this subfamily are responsible for identifying opportunities for improving business processes through information systems, aligning user needs with appropriate technical solutions. Key responsibilities  include translating business requirements into technical specifications by consulting with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. Employees may develop requirements for new systems and execute unit integration and acceptance testing.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
N/A - (IC4)			N/A - (M4)
Business Analyst II (IC3)			N/A - (M3)
Business Analyst I (IC2)			N/A - (M2)
N/A - (IC1)			N/A - (M1)
	N/A - (SS3)
	N/A - (SS2)
	N/A - (SS1)

IT Business Intelligence

Employees in this subfamily are responsible for transforming raw data into meaningful and useful information for business analysis purposes. Employees may partner with business users to define requirements for reporting needs; develop performance measures that drive reporting and analytics; use data mining, model building, and other analytical techniques to inform business decisions; maintain a portfolio of metrics, documents, and other reusable assets; and support complex business system applications. Key responsibilities include managing the queries and reporting to support the Business Intelligence requirements of databases, data mining, and data warehousing.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
N/A - (IC4)			N/A - (M4)
Business Intelligence Analyst II (IC3)			N/A - (M3)
Business Intelligence Analyst I (IC2)			Manager, Business Intelligence (M2)
N/A - (IC1)			N/A - (M1)
	N/A - (SS3)
	N/A - (SS2)
	N/A - (SS1)

IT Service Management

Employees in this subfamily are responsible for managing the processes that align the delivery of information technology (IT) services with the needs of the organization. Employees provide oversight for service level agreements and metrics related to service delivery. Employees may also be responsible for disaster planning and ensuring systems continuity.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
N/A - (IC4)			N/A - (M4)
Service Management Specialist III (IC3)			N/A - (M3)
Service Management Specialist II (IC2)			Manager, Service Management (M2)
N/A - (IC1)			N/A - (M1)
	N/A - (SS3)
	N/A - (SS2)
	N/A - (SS1)

Multiple Functions

Employees in this subfamily are responsible for administering and developing IT systems and processes using information technology specific expertise and knowledge. Incumbents in this sub-family are typically responsible for multiple sub-families within IT.

			N/A - (E4)
			N/A - (E3)
			Associate Vice President, Information Technology (E2)
N/A - (IC5)			N/A - (E1)
Digital Transformation Specialist (IC4)			IT Director II, Multiple Functions (M4)
N/A - (IC3)			IT Director I (M3)
N/A - (IC2)			N/A - (M2)
N/A - (IC1)			N/A - (M1)
	N/A - (SS3)
	N/A - (SS2)
	N/A - (SS1)

Network Administration and Operations

Employees in this subfamily are responsible for acquiring, installing, configuring, administering, supporting and maintaining computer network systems to ensure optimal performance of the university's network across campus locations. Activities include monitoring network performance; identifying and resolving network problems; implementing network back-up and security procedures; upgrading network hardware, software and telecommunications equipment; and training network users.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
Network Architect (IC4)			Director, Network Engineering (M4)
Network Engineer II (IC3)			N/A - (M3)
Network Engineer I (IC2)			Manager, Network Engineering (M2)
Network Associate (IC1)			Supervisor, Network Engineer (M1)
	N/A - (SS3)
	N/A - (SS2)
	N/A - (SS1)

Systems Administration

Employees in this subfamily are responsible for executing operational tasks and enhancement for operating systems, database management systems, utilities and related software, in order to implement and manage delivered or configurable services for a specific user community. Other key duties include ensuring the availability, integrity and reliability of assigned systems and the configuration and testing of hardware and software components.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
N/A - (IC4)			N/A - (M4)
Systems Administrator II (IC3)			N/A - (M3)
Systems Administrator I (IC2)			Manager, Systems Administration (M2)
N/A - (IC1)			N/A - (M1)
	N/A - (SS3)
	N/A - (SS2)
	N/A - (SS1)

Systems Engineering

Employees in this subfamily are responsible for creating, implementing, managing and modifying operating systems, database management systems, utilities and related software. Other key duties include ensuring the availability, integrity and reliability of assigned systems and the configuration and testing of hardware and software components.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
Systems Engineer II (IC4)			N/A - (M4)
Systems Engineer I (IC3)			N/A - (M3)
N/A - (IC2)			Manager, Systems Engineering (M2)
N/A - (IC1)			N/A - (M1)
	N/A - (SS3)
	N/A - (SS2)
	N/A - (SS1)

Systems Security

Employees in this subfamily are responsible for developing and maintaining the security of data and systems. Typical activities include planning, designing, implementing and maintaining systems and programs to insure the integrity, reliability and security of data and systems.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
Security Engineer III (IC4)			Director, IT Security, IM, & Risk (M4)
Security Engineer II (IC3)			N/A - (M3)
N/A - (IC2)			Manager, Information Technology Security (M2)
Security Engineer I (IC1)			N/A - (M1)
	N/A - (SS3)
	Security Analyst (SS2)
	N/A - (SS1)

IT Risk and Compliance

Employees in this subfamily work with internal and external stakeholders across the university to improve processes, mitigate risks, and remediate vulnerabilities related to IT compliance. These jobs involve collecting, capturing, and submitting to appropriate agencies for compliance processes. Duties include reviewing new technology and contracts, reviews university policies, and designs and implements remediation plans.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
N/A - (IC4)			N/A - (M4)
Senior, Cybersecurity Risk Specialist (IC3)			N/A - (M3)
IT Risk &Compliance Analyst II (IC2)			N/A - (M2)
IT Risk & Compliance Analyst I (IC1)			N/A - (M1)
	N/A - (SS3)
	N/A - (SS2)
	N/A - (SS1)

Technology Support/Service Delivery

Employees in this subfamily are responsible for technical support and IT help desk operations. Typical activities involve technical troubleshooting and evaluation of individual user and network problems, and may include first-tier support via phone, email and site visits to diagnose and remedy issues.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
N/A - (IC4)			Director, IT Service Delivery (M4)
N/A - (IC3)			N/A - (M3)
Technical Support Specialist III (IC2)			Information Technology Service Delivery Manager II (M2)
Technical Support Specialist II (IC1)			Information Technology Service Delivery Manager I (M1)
	Technical Support Specialist I (SS3)
	N/A - (SS2)
	N/A - (SS1)

Web Services

Employees in this subfamily are responsible for the technical development and maintenance of functional web sites and campus portals. Typical duties may include integration of ERP and external applications; identification of business requirements; collaboration with faculty, students, staff, and vendors; support and training, functional design, prototyping and testing, and systems administration.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
N/A - (IC4)			Director, Web Services (M4)
Web Developer III (IC3)			N/A - (M3)
Web Developer II (IC2)			Manager, Web Services (M2)
Web Developer I (IC1)			N/A - (M1)
	N/A - (SS3)
	N/A - (SS2)
	N/A - (SS1)