Customer Service - Finance and Business

Employees in this subfamily are responsible for core service functions related to service delivery, including auxiliary services, call center or walk-in functions, and may include execution of associated program management activities. Duties include all aspects of delivering services to the GW population. Duties do not include IT help desk.

			N/A - (E4)
			N/A - (E3)
			N/A - (E2)
N/A - (IC5)			N/A - (E1)
N/A - (IC4)			N/A - (M4)
N/A - (IC3)			Director, Customer Service Program (M3)
Customer Service Associate III (IC2)			N/A - (M2)
N/A - (IC1)			Supervisor, Customer Service (M1)
	Customer Service Associate II (SS3)
	Customer Service Associate I (SS2)
	N/A - (SS1)