Employees must login to their WMATA account and use the self-service option to reassign the SmartBenefits (PDF). Both your stored value and any remaining SmartBenefits will be transferred to your replacement card.
Allocations: If you allocate benefits to third-parties to purchase MARC, VRE or MTA Commuter Bus passes, or use a vanpool or MetroAccess, WMATA will send you an email with important instructions on how to maintain your allocation.
PASSES: Unused transit pass benefits will be automatically transferred to your replacement card’s Smartrip Online account. However, if you are due a refund for a lost pass purchased with transit pass benefits, you must contact WMATA to determine the remaining amount of your pass. Once this is complete, contact your Smartrip Administrator by emailing [email protected] to manually reassign the refund to your replacement card.
