Caring For You During COVID-19


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Our GW benefit partners want to support you and your family during the pandemic.

To learn more about benefit enhancements during COVID-19, select a category to learn more:


At-Home COVID-19 Test Reimbursement and Paxlovid

GW medical plan participants are now able to purchase over-the-counter (OTC) at-home COVID-19 tests or have a pharmacist prescribe Paxlovid via your CVS Caremark Pharmacy benefit, at little or no cost to you.

The cost of FDA-authorized or approved over-the-counter (OTC) COVID-19 at-home tests are covered by the university’s health plans. Your CVS pharmacy plan will cover up to eight OTC COVID-19 home tests, per 30-day period, for each person covered under your plan.

Please review the frequently asked questions (FAQs) to better understand the benefit, including eligibility, what’s covered and how to submit for reimbursement.

At-Home COVID-19 Test Reimbursement FAQs



TIAA and Fidelity consultants continue to be available for free retirement counseling appointments via phone or virtual.

To arrange an appointment, please call or book online to schedule:

Fidelity Investments

Make an appointment on Fidelity's website or call 800-642-7131  


Make an appointment on TIAA's website or call 866-843-5640 


Call GW's Employee Assistance Program (EAP) to speak with a financial consultant.

Have a free 30-minute consultation for each issue you’d like to ask about.

  • Create a budget 
  • Set long-term goals
  • Understand bankruptcy options and requirements
  • Avoid foreclosure and handling creditors
  • Prepare for a home purchase and saving for your down payment 

1-866-522-8509/ TTY 711

Username: GW-Wellbeing

Password: Yourlife



Paid Time Off Enhancements:



Medical Plan Enhancements 

Due to Internal Revenue Service guidance in response to COVID-19, the university is adding flexibility to 2021 Flexible Spending Accounts to allow more time for you to incur eligible expenses and use the funds.

  • The grace period to use your 2021 HCFSA and DCFSA funds is being extended from March 15, 2022 to December 31, 2022. The deadline to submit reimbursements to PayFlex is also extended from April 30, 2022 to April 30, 2023.
  • To submit claims to PayFlex, please follow these instructions.

For a general summary of the FSAs, please review GW's Flexible Accounts Summary Plan Description (PDF).

UnitedHealthcare COVID-19 Website

UHC is regularly updating their COVID-19 website with information about related to COVID-19 testing, resources for people with Medicare, and other healthcare resources.

Behavioral Health

Optum via UHC is also offering a free emotional support help line for all people impacted. This help line will provide those affected access to specially trained mental health specialists. The company’s public toll-free help line number, 866-342-6892, will be open 24 hours a day, seven days a week for as long as necessary. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.

Additional UHC Resources:

  • Use the Search function on Castlight's website to find local COVID-19 testing sites and available vaccines.
  • Users will be shown helpful coronavirus tips, including highlighting appropriate providers.
  • Users can navigate to a Coronavirus Test Location Finder via the top banner on the Castlight app or on Castlight's website. The search will help you find the closest Coronavirus testing site to your home. The list is compiled of 1000+ testing sites in the U.S.


Wellbeing Resources

We acknowledge and appreciate the various emotions many of us are carrying, and appreciate the ways in which our community is extending care to one another right now. 

Take a moment to review the emotional well-being resources (PDF) for benefits-eligible employees and their eligible dependents. 

Resources for Living (RFL) is a GW-sponsored EAP program that provides you with daily life support.

During the COVID-19 outbreak (PDF), RFL has developed specific resources to help employees manage their emotional health and daily needs during this national crisis.

Single-sign on from GW-owned computer

  1. Visit myGW
  2. Click “Sign In” in the upper left-hand corner beneath the "myGW" logo 
  3. Under the Working tab, click “Wellbeing Hotline

From a Non-GW Computer

  1. Visit Resources for Living
  2. Enter username GW-Wellbeing
  3. Password: Yourlife 

You may also call Resources for Living at (866) 522-8509

SAMHSA (Substance Abuse and Mental Health Services Administration) Helpline(800) 662-4357 

This organization provides information, education and access to substance abuse and mental illness programs nationwide. The Behavioral Health Treatment Services Locator is a search tool to locate behavioral health and substance abuse/addiction services. After completing the search criteria you can view a list of treatment providers, their contact information and other pertinent details. You may also call the number above to receive free and confidential information about treatment services in your area.

Fidelity Financial Resources:

Navigating Market Volatility 


Find a live or recorded webinar on Market Volatility on-demand in NetBenefits

The Fidelity Learning Center has more educational resources that are both timely and relevant. 

TIAA Resources